Privacy Policy
Rain Forest Eco Resort (RFER) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (the "Site") or stay at our resort.
Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, mailing address.
- Reservation Information: Dates of stay, room type, number of guests, dietary restrictions, special requests.
- Payment Information: Credit card details (processed securely through a third-party payment gateway, not stored on our servers).
- Usage Information: Information about your use of the Site, such as pages viewed, dates and times of access, and information collected through cookies.
How We Use Your Information
We use your personal information to:
- Process reservations and manage your stay at RFER.
- Send you confirmation emails, pre-arrival information, and promotional offers (with your consent).
- Respond to your inquiries and requests.
- Improve the Site and your experience at RFER.
- Comply with legal and regulatory requirements.
Sharing Your Information
We may share your personal information with third-party service providers who assist us in operating the Site and providing services at RFER, such as booking systems, payment processors, and marketing partners. These providers are obligated to use your information only for the purpose of providing services to RFER and are required to maintain the confidentiality of your information.
We will not share your personal information with any third parties for marketing purposes without your consent.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Your Rights
You have the right to access, update, or correct your personal information. You can also request to opt-out of receiving marketing communications from us. To exercise these rights, please contact us at info@rainforestecoresort.com
Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, no internet transmission or electronic storage system is completely secure.
Cookies
We use cookies and similar tracking technologies to collect and store information about your use of the Site. You can choose to disable cookies in your browser settings, but this may affect your ability to use certain features of the Site.
Children's Privacy
The Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us at info@rainforestecoresort.com We will take steps to delete the information from our records.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on the Site. We encourage you to review this Privacy Policy periodically to stay informed about our practices.
Contact Us
If you have any questions about this Privacy Policy, please contact us at info@rainforestecoresort.com